How we work
1. Definitions and Who We Are
When you book an Accommodation, TravelAsk LTD. provides and is responsible for the Platform – but not the Travel Experience itself (see 1B below). TravelAsk LTD is a company incorporated under the laws of the Hong Kong (TravelAsk Limited, reg.no 76185799, Business Address: 302 Des Voeux Road Central, Sheung Wan, Hong Kong).
2. How does our service work?
We make it easy for you to compare Bookings from many hotels, property owners, and other Service Providers.
When you make a Booking on our Platform, you enter into a contract with the Service Provider (unless otherwise stated).
The information on our Platform is based on what Service Providers tell us. We do our best to keep things up to date at all times, but realistically, it can take a few hours to update, e.g. text descriptions and lists of the facilities that Accommodations provide.
3. Who do we work with?
Only Service Providers that have a contractual relationship with us will be displayed on our Platform. They may offer Travel Experiences outside our Platform as well.
We don’t own any Accommodations ourselves—each Service Provider is a separate company that has agreed to work with us in a certain way.
Our Platform tells you how many Accommodations you can book through us worldwide – and our search results page tells you how many of them might be right for you, based on what you’ve told us.
4. How do we make money?
We don’t buy or (re-)sell any products or services. Once your stay is finished, the Service Provider simply pays us a commission.
5. Prices
The rates displayed on our Platform are set by the Service Providers. We may finance rewards or other benefits out of our own pocket.
When you make a Booking, you agree to pay the cost of the Travel Experience itself and any other charges and taxes that may apply (e.g. for any extras). Taxes and fees may vary for different reasons, such as the Service Provider’s location, the kind of room selected, and the number of guests. The price description tells you whether any taxes and fees are included or excluded. You’ll be able to find more information about the price while you’re booking.
Our Platform provides descriptions of any equipment and facilities that Service Providers offer (based on what they tell us). It also tells you how much extra they’ll cost, if anything.
6. Payments
There are three ways you might pay for your Booking:
The Service Provider charges you at the Accommodation.
The Service Provider charges you in advance. We (or our affiliate) will take your Payment Method details and forward them to the Service Provider.
If you cancel a Booking or don’t show up, any cancellation/no-show fee or refund will depend on the Service Provider’s cancellation/no-show policy.
7. Star ratings
We don’t assign star ratings. Depending on local regulations, they’re assigned (a) by the Service Providers themselves or (b) by independent third parties (e.g. organizations that rate hotels). Either way, star ratings show you how Accommodations measure up in terms of—among others—value, facilities, and available services. We don’t impose our own standards for star ratings, and we don’t review these star ratings, but if we become aware that a star rating is inaccurate, we’ll ask the Service Provider to either prove they deserve it – or adjust it!
What a star rating looks like: 1–5 yellow stars next to the property’s name.
8. Guarantees
We get information from Service Providers, and we can’t guarantee that everything is accurate—but when providing our Platform, we take reasonable care and act with professional diligence. Unless we’ve failed to do so, or have been negligent, we can’t be held responsible for any errors, interruptions, or missing bits of information. Of course, we’ll do everything we can to correct/fix them as soon as we become aware of them.
